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Reach a person

4bet Casino contact: pick your channel

Live chat, e-mail and phone reach a real person at 4bet Casino, available 24/7 with replies in minutes, not days.

Talk to support Must be 18 or older to register. Full conditions apply — see site for details.
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Something needs sorting

Choose your channel and go

Every route below lands with a person who can act on your account, not a script.

  1. 1

    Start a chat now

    Live chat on the site suits a stuck deposit, a locked login or a quick rule check, and usually gets a typed reply inside four minutes.

    Start chat
  2. 2

    4bet Casino e-mail

    Writing to [email protected] fits documents, statements and anything you want in writing, with a typical answer inside twenty-four hours.

    Write
  3. 3

    Phone support

    Calling +61 2 5213 6932 (AEST) works when you want a voice on the line; calls are typically answered in about one minute.

    Call
Start Playing
Playing from Australia

Play from Australia, get local support

Australian players get an Australian number, Australian-friendly hours and one licensed operator behind it.

  1. 1

    Reach us

    Phone in Australia: +61 2 5213 6932; Support time zone: AEST; Languages: English, German, Finnish, Norwegian; E-mail: [email protected]

  2. 2

    Licence

    Regulator: Malta Gaming Authority, MGA/B2C/412/2019

  3. 3

    Take care

    Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register

Start Playing
Quick pre-check

Have it ready and skip the back-and-forth

Details to keep nearby
Grab these before you start, and the first reply can usually solve the problem.; Registered email address and account name; Photo ID, proof of address and card image; Any reference number from the payment; Short timeline of what happened; Screenshots of errors or failed steps
4bet Casino departments

4bet Casino routes you to one team

One address per job means your message skips the queue it never belonged in.

  1. 1

    Account

    General support, any question: [email protected]; Document checks, photo ID: [email protected]

  2. 2

    Money

    Deposits, withdrawals, payouts: [email protected]

  3. 3

    Elsewhere

    Complaints, first stop here: [email protected]; Privacy, data requests: [email protected]; Business, partnerships: [email protected]

Start Playing
Operator details

4bet Casino is run by 4Bet Limited

Removes the worry that nobody named, licensed and reachable stands behind the games.

Company
Legal name: 4Bet Limited; Company number: C-67342 (Malta); Registered address: Office 7, Tower Business Centre, Tower Street, Swatar, BKR 4013, Malta
Licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/412/2019
Written contact
Support email: [email protected]
Support answers

Which questions do players ask most?

Why should I trust this licence?
+
Because the Malta Gaming Authority licenses 4Bet Limited under MGA/B2C/412/2019, so your account sits under a named regulator with rules it must follow. That licence has been held since 2019, and eCOGRA audits the games you play.
When will my data request be handled?
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Send the request from the address registered on your account and [email protected] handles it. You can ask for a copy of your personal data or for its deletion, and nothing is done until the team confirms it is really you.
Do I need my password to get help?
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No, and nobody here will ever ask for it. Give your registered email address so the team can find your account, and add your full name plus the account details if someone else may share it. A reset link covers a password you cannot recall.
What happens when I message late on a Sunday?
+
Someone answers, because support runs around the clock every day of the year. Times quoted are AEST, the clock most Australian players read. Live chat typically replies in four minutes and the phone in one, so late nights cost you very little.
Do I need a reason to close my account?
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No, and closing it is your call alone. Message support from your registered email address and ask for closure, or set a cooling-off period if you would rather pause than stop for good. Deposits cannot be made once the account is closed.
What if the reply I get is not good enough?
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Say so first to the team that answered, and ask for the matter to go to [email protected]. Should the outcome still leave you unhappy, you may take it to the Malta Gaming Authority. Lifeline Australia and Gambling Help Online stay available throughout.
Waiting for an answer

Reply speeds across all three channels

Settles how long you will wait, whichever channel you pick and whenever you write.

  1. 1

    Live chat

    Live chat hours: Available 24/7; Live chat first reply: 4 minutes; Time zone used: AEST

  2. 2

    E-mail

    E-mail address: [email protected]; E-mail reply: 24 hours

  3. 3

    Phone

    Phone number: +61 2 5213 6932; Phone waiting time: 1 minute

Start Playing
A path that ends somewhere

Four steps from first message to regulator

You will have worked out who to write to, what to say and where the matter goes next.

  1. 1

    Put it in writing to support

    Describe the problem to the support team first, with your reference numbers and dates, and you get a written reply on the record.

  2. 2

    A clear answer in writing

    Read the answer carefully and answer any question it asks. Most disagreements end here once the team has checked the payment or account history.

  3. 3

    Ask for a second review

    If the reply does not resolve it, ask for the matter to be reviewed higher up and send the details to [email protected] for a second look.

  4. 4

    Taking it to the regulator

    Still unhappy after that? Take the case to the Malta Gaming Authority, the regulator that licensed 4bet Casino, and set out the facts and the outcome you want.

Start Playing